Who are you to try and justify my horrible experience of a company I have been faithful to for multiple years?  I was dumbing down my situation because you seem to not understand my dilemma.

If you were told to go to go pick something up, and you were expecting that what you were told was true, then come to find out you were lied to, I'm pretty sure you'd be upset.  When I purchase something on my credit card, I don't get billed separately for the tax.  I don't hand the cashier cash for fees and my first monthly payment.