Thanks for following up. As I noted, the delay wasn't the issue - blowing me off was the issue. Every status report was the same until I absolutely forced them to do some research. Then they found that my order was lost.

At this point I'm  in the same bad situation. I have no signal at home or even in my neighborhood. When I first called to check, I was told I could get the Wifi Network box for $99 refurbished. When I tried to buy that yesterday, the rep said he hadn't seen more than one refurbished unit in his 3 years. He did offer me the $250 version.

Using Google I've seen you go as low as $125 for a new box. Tell me how to get that deal and I will purchase! Thanks!