Re: Verizon Very Bad Experience
vzw_customer_support
Customer Service Rep

@dutchman62,

I definitely want you to enjoy your device and I'm so sorry for all the inconvenience you've gone through!

What Hotspot device do you have? You mentioned that it works well when ony one device connected, but not so well when having multiple devices connected. What exactly is going on? Please provide details regarding the challenges you are experiencing so I may better assist you.

In regards to the $35.00 restocking fee, this is incurred whenever you return or exchange your device.

JohnB_VZW

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