Hi kld54,


As a consumer, I realize conflicting information can be frustrating and I am here to help because I don't want to lose you as a customer! I would love the opportunity to review your account in an effort to identify what transpired. At your leisure please, DM your name and wireless number. I look forward to hearing from you soon.


Ayani_VZW 
Please follow us on twitter @VZWSupport

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Message was edited by: Verizon Moderator