disappointedinu, thanks for being a loyal customer for over twenty years. We really appreciate your business. I hope that we can restore your faith in us and continue this wireless relationship. Your device warranty provides you with a phone replacement of the same make/model or comparable to what you have. However, if you want to upgrade to a different device, then you may take advantage of your upgrade eligibility if it's available to you. If you still need assistance or have not recieved a call back regarding this matter, please private message me with your mobile number. I am eager to assist you.


Lasina_VZW 
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