Hola Izzy2817,


We want every experience with Verizon Wireless to be awesome and accurate. I apologize that this did not occur and I want to help. It's important to have correct plan details especially when traveling. If you could please accept my follow request and send me a Direct Message with your mobile number and billing account password. I will be more than happy to review account.

Gracias,
Pamela_VZW
Please follow us on twitter @VZWSupport