Poor customer service
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Ok, where to start. The rudeness, the lies or just the flat out Verizon SUPERVISORS who just don't care. I have never had such poor customer service in my life! I have been lied to, called a liar and have had the worst experience one can have with any company. This all started several months ago when I had to get my fiance a new phone. She had lost her's and I didn't have insurance on her phone. My fault. So, I added a 3rd line (that I didn't need and that I pay for monthly) just to get her a new phone. Well, that new phone started giving her problems right away. But, due to medical issues and a hospitalization (that I'm not going to go into more detail on) I was unable to return the phone in the 14 days. So, pleading my case with a Verizon rep didn't get me any where, so, I decided to speak with a supervisor to ask for help. In that conversation I got "How is that my problem?" "You should have returned the phone." "I don't believe that." I even offered to fax over proof of the hospitalization to show I wasn't lying. PROOF! So, after having dealt with that rude "Supervisor", I asked for her supervisor. She said no. NO! She refused. Said one could not speak to me, but rather I would receive a call from her immediate supervisor in 24 to 48 hours. It's been over 30 days. Still waiting. In that 30 days, myself and my fiance have called in due to not hearing from that supervisor as we were told. Broken word on Verizon's part. Poor customer service on Verizon's part. So, I decided to try once more to call yesterday to get the issue resolved and give Verizon one more chance. Hoping that after being a LOYAL customer for well over 6 years on 2 separate accounts that they would make this right. The customer care rep I spoke with was delightful. Even stated that she wanted to take ownership of my issues. But, that to do so, she had to get me to tech support to warranty my phone. I accepted to to to tech to get the warranty replacement with the expectation that things would be made right for the poor customer experience that I had received over the last few months. So, I get a tech support agent on the phone, we do the warranty exchange and then he thinks we are done. Well, I ask what is Verizon going to do as a good faith gesture for all of the extremely poor customer service, the rudeness, the lies of supervisors that they will call me back? He went to his supervisor, they offered $40. I said that was an insult. They then offered $60 and that if I wasn't happy with that they would place it on my account anyhow and his supervisor would call me back in 30 to 45 min. I said it was NOT acceptable and to have his supervisor call be back in 30 to 45 min as promised and that if I didn't hear from his supervisor, I would call back in. Needless to say...never got that call. Lied to yet again. So, I waited a few hours. So, I called back in yet again. So, I got a customer care rep on the phone and asked what the last notes had stated. No mention that the supervisor was to call me back. Lies being covered up the the tech rep. By this time, I'm mad. So I just ask for a supervisor. This time I got Johnna << Badge # removed >> on the phone. Extremely rude and condescending person. When I asked her what she was going to do for all of the poor customer service that I had received over the past few months, she basically said she wasn't going to do a thing because you can't place a number on good customer service. You're right. It can't. Great customer service is worth more than any amount of money. But, poor customer service will cost a company lots of money. So, therefore, to make a situation right for a loyal customer, one would think that Verizon as a whole would want to do what is right for the customer to make them happy. Once again, all I heard from this "Supervisor" was "I can't" "I don't know" "That's not my concern". Really Verizon? Is this the customer service you train your supervisors to give? Go back, pull all of my calls that I have had in the last few months to Verizon. Now this Johnna << Badge # removed >> stated that her supervisor "Karen" (she wouldn't give me more info that that) would call me today. Guess what. I'm still waiting for that call. One of my lines of service's contracts will be up in August of 2013. That is MY number. I will be leaving Verizon if this is the customer service that they feel is acceptable. My other 2 lines of service, well, lets just say the Early Termination fee's may just be worth dropping such a poor service carrier. Anyone who has had this type of service from Verizon should write the office of the president at Verizon Center One Verizon Way Basking Ridge, NJ 07920-1097 or call them at 908-559-2000. I know I will be doing just that. This post will also be copied and posted on my own personal page so Verizon can not remove it. All of my friends and family will know how poorly I have been treated. They will pass it on as well. I will share this will all of my co-workers as well. And they will pass it on as well. great customer service keeps customers loyal. Poor customer service destroys companies. A company is never too large to provide great customer service. Remember that.
Message was edited by: Verizon Moderator to comply with ToS.