I went to the corporate store based on this information  and was told by Nicole that they don't do that in the store that I can fax it or go to website which that page has been unavailable for several days now.  I took off from work to handle this only to have to go through more hoops.  I have had this discount since 2008 and have never been requested to supply an update.  I am trying to comply however now

I am sooooo Mad that I really feel this is a dissatisfier.  Nicole never offered to fax the information with me standing I had the papers in my hand.