We have been with Verizon since GTE Mobile days. I called today to get a early upgrade for one of my 4 lines. I was told that I was to far out for a early upgrade, but could switch to their edge and do it today. My normal upgrade is June of this year. So I ask the agent if losing me as a long term customer was worth it to Verizon and she just said sorry if you feel that way. This was after she had a discussion with a Supervisor to give my a upgrade. I don't think they understand the T-Mobile option now. I will likely take my family to T-Mobile and get them all new iphone 5s and then the 6 for less than I pay at Verizon today. I just am not sure of the coverage in my area and will check with some friends to see if they have issues. I was not asking for a upgrade on a phone that I just got. They cannot compete with retailers like Best Buy and others when it comes to phone prices out of pocket.