I was out of a contract and Verizon enticed me with a loyalty discount to upgrade to a smartphone and sign a new contract. I hesitated but did after the customer rep said that if I see that I need more data just call and purchase two more gig for 10 dollars. When is was running out after two weeks, I called to purchase more data and was told that I couldn't because I was on a loyalty program. I would just have to go over and be charged 10 dollars for each gig instead of 10 for 2 gigs.
A couple days later I was told that I could not use my phone as a hotspot again because I was on a loyalty program.

So I feel that Verizon got me to re-sign without mentioning all the restrictions that are on the 'loyalty' program. So it's just a way of charging you in one are when it looks like you're saving in another area. Very deceitful, in my opinion. I'm very disappointed in them after being with them for 12 years now.