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Pure and simple we have all been victims of Verizon Trade in Program. Verizon has no plans on investigating this issue that we all are experiencing. When you call in to the trade in program to discuss the reduced value they have now deemed your device they take your information and say that someone will call you back... however that never happens. All of the reply posts in many of the online forums by the Verizon Tech Support never resolve the issue. Their posts are naïve in response to this ongoing issue. When they reach out to you they do not get back to you. We all submitted our devices under the assumption that they would clearly evaluate them. We all expected our perfected in good working order devices to be evaluated for the value that we agreed to when chose to us this form of device trade in. We know that if the device does not work then we will get a lower value. However we were not given the opportunity to challenge the appraisal they came back with. We entered into a contract with Verizon when we submitted our devices. We provide accurate information and then sent away our phones. Other companies offer to ship your device back to you at your own expense. However Verizon does not provide this option. I believe this is to keep you from finding out the truth.
Simple contact law states the following:
"Contracts are promises that the law will enforce. The law provides remedies if a promise is breached or recognizes the performance of a promise as a duty. Contracts arise when a duty does or may come into existence, because of a promise made by one of the parties. To be legally binding as a contract, a promise must be exchanged for adequate consideration."
This problem is gaining momentum…… If you have reached this forum you are not alone.