Re: Verizon lied for over a year.
crelin
Specialist - Level 1

Not all stores have the ability to read the notes on an account.

That being said, it is your job as a consumer to decide which phone is best for you and not let someone who is paid on commission to make up your mind for you.  Your husband at any time in the store could have said no to the X2.  He apparently did not.  That is not the fault of Verizon Wireless.