I have this same problem - leonard please help - I called and followed the instructions - even read them verbatum to the care person as well as a tech person - the tech person insisted that it cannot be done. she kept telling me that they don't support chaperone anymore and that i will have to purchase a new phone. This phone is for a 5 year old - i want him safe but he is not ready for a regular phone. Clearly they just want to cell another phone. any suggestions on how to get them to just activate the service.