Horrible Customer Service
TheresaW2
Newbie

I checked my Verizon Wireless account several weeks ago and it said I was available to upgrade on 9/13/13.  Last time I upgraded my phone I could go into the store and upgrade within 30 days of the date.  I went in today and they looked up my account and said the date was 9/30/13.  Why was my date changed?  I was also told that Verizon had to change their policies because they had to sell Apple products.  REALLY?  We are sacrificing customer service to work with Apple?  I was also told that if I wanted to upgrade early they would have to get approval from the manager and that I would be "REQUIRED TO" (Their words not mine) to purchase $150 worth of accessories!  Really? 

I have been a Verizon Customer for almost 20 years, even though it costs a little more, I have always liked the customer service and the coverage.  But now the customer means nothing.  I am definitely leaving Verizon in September!  I am so mad about being treated this way!

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