I have accepted that I am stuck with this device as i do not want a direct product replacement I've been to  many of the global community forums and read about the product wide disaster this phone has been.   My issue is more with the seeming disregard for customer loyalty and respect for the consumer  who for lack of a better way of putting it pays the companies bills and employees salaries .  Denying existing customers access to programs such as the " edge" program and the lack of intelligent answers to simple questions is a gigantic slap in the face to the consumer who despite other options has chosen to lock in with verizon. I guess more to the point it seems the company is more interested in obtaining newer customers then maintaining long term repeat customers . maybe i'm a bit archaic in my line of thought but better the reliable source of income then the gamble and it seems Verizon doesn't share that thought