We were on Verizon’s 10GB, 500 minute plan & had been using less than 5GB so we decided to downgrade back to 5GB.  That’s when we learned about:

“SHARE EVERY UNL TLK&TXT 6GB”

It was $20 cheaper, so we took it.

Shortly after that, we got a data usage alert from Verizon & found we’d been charged with a huge 1.4 GB at 12:41 AM the night before when nobody was using the computer.  We called Verizon Support & were told the time stamp was not the time of the actual data transfer, but the time the amount was entered into Verizon’s database (& therefore meaningless). The agent suggested it was probably from our activity the day before.

We had another unexplained 1.3 GB on 10/30 & limped through last week using less than .25 GB.

Our data clock reset at midnight Saturday and, lo & behold, another 1.3GB hit at 2:30 AM yesterday when everyone was asleep.

Yesterday, Johnathan at the Verizon store said Apple downloads huge OS updates to our iPhones & MacBooks in the middle of the night without warning or permission.  We don’t believe this has ever happened.  Can someone enlighten us?  Meanwhile, our Jetpack stays turned off when we’re not online & we’re watching Verizon’s record of our GBs.

This inability to trust Verizon’s record of our data usage is unacceptable.  We’ve been happy with Verizon service and support for 10 years & we’d hate to leave because of this.