He didn't say he expected a special because of his years of service with Verizon, but a special meaning any promotions to reduce his bill. You are taking it out of context because you think you get such perfect service. Good for you if you do. There's nothing wrong with asking. Perhaps if you weren't so arrogant to ask you might get a discount. In fact, I've had some poor customer service as well with no help except to be harassed. I have employed legal counsel.