Re: Upgrade Fee?!
vzw_customer_support
Customer Service Rep

@harvardale,

I definitely want you to have the best service in town! You should be flying with our 4G speeds. Let's take a closer look at what's going on.

Where are you located (zip code) and what device do you have? You mentioned you are experiencing difficulties with dropped calls, delayed text and slower data speeds. Is this happening in indoors only or is this happening outdoors as well?

Try removing the SIM card for a minute. Insert and retest. Keep me posted if the issue persists.

JohnB_VZW

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