If your contract ends on 3/01/2014, your ETF right now would be $180. It will drop down to $170 on 9/01, $160 on 10/01, etc...

This is a terrible question for us to see, karina3. May I ask why you want to cancel service with us?

TamaraH_VZW
Follow us on Twitter @VZWSupport

I'm sure it is because of the terrible customer service!  I am a first time customer as of 8/4/2013 and if I don't get any resolve soon I will pay whatever I have to, to drop my service with Verizon!!!  I cannot believe I left a service I was with since 1999 for this bull!!  No iPhone is worth this much headache!

Hi kimorscott,

Customer Service is our first name. We are all about it. Please let us know what's going on? What problems are you having with your iPhone? Is it network related? Please let us know.

Thanks, BobbyS_VZW

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Hi Bobby,

Somebody has contacted me and hopefully will work out.

Thank you for your time.