Worst customer service ever.  Went to the Verison store today because my power button on the top of my IPhone 5 was not working.  I did a little research before and found this is a common problem with IPhone 5's.  Wanted to inquire about getting a replacement to find out my 1 year warranty expired 2 weeks ago.  The only thing the associates at the Katy, TX store would tell me was I should have bought the extended warranty.  I have been a loyal customer for almost 10 years and they would not make a consideration. They just wanted to push their warranty.   So much for customer service and loyalty.  When asked why do you not stand behind your product the manager said we stand behind the serivce not the product, you can talk to Apple about that.  Just horrible customer service. I wlll be looking at taking my $200 a month bill to another carrier that shows some interest in keeping loyal cusotmers. I will also be spreading my story to as many people I can. It would be nice to hear from someone from Verison.  Has anyone else run into situations like this?