JMRoberts wrote: I have NO idea how to work this. I posted to @verizonsupport on twitter. I'm  >>removed<< there. Thanks >> Personal information removed to comply with the Verizon Wireless Terms of Service << Message was edited by: Verizon Moderator

The rep sent you a follow request in the Verizon Wireless Community forum not on Twitter. You can follow them back to send them a Direct Message using the steps in the document.