Verizon Wireless Customer Support wrote:                   katejoy, we're not ignoring your questions. In fact, you have our undivided attention. We would love to visit the coverage area that you work in to investigate this service issue. Please DM me your mobile number and provide a convenient time to reach you. I can submit a trouble ticket for that area to investigate and verify any issues. LasinaH_VZW VZW Support Follow us on Twitter @VZWSupport

STILL have not received a response from VW.

STILL have not been approved to Direct Message anyone.

This is exactly the type of terrible customer service I've come to expect from Verizon over the past few years.

Thank you for being no help whatsoever,