I just chatted with a rep  <<Chat ID removed >> and he was very unhelpful and even did not answer my questions!  I told him I could not call support from my phone because of the 611 App coming up on my phone and each time I pressed call customer service, it just reloaded the app...his response was...We are not open...Well ok, but how about me not even being able to call?! This is terrible service.

Message was edited by: Verizon Moderator