Re: Customer Service Made UNREQUESTED Change to Unlimited Plan
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The simple answer that has been posted on here for the past 2 years is "YOU CAN NOT CHANGE IT BACK TO UNLIMITED, EVEN IF IT WAS VZW's FAULT!".
Your best bet is to file a FCC and FTC complaint for "CRAMMING of services". It may not help you right now but it may force VZW to change their policies down the road.