Yeah, that is what I heard while awaiting the clueless Verizon customer service rep to get on the line. And they are towing the company line in customer dis-service the the mantra --- "Duh, they gave them the documents they were supposed to give them...." My response was ---- "I WANT THE NAME OF THE JACKWAGON AT VERIZON THAT ELECTED NOT TO TELL US !!!!!!!!!!!!!" And I still want that name as we speak and will keep demanding if of Verizon.
From another post, this link was given with all sorts of names and numbers to call: http://news.verizonwireless.com/contacts/
Get busy folks, and let's melt their phone lines down.
A good "corporate citizen" would have done all they could to inform their customer base of this breach of their privacy --- unless they are in bed with B.Hussein.O, which I suspect they are ----- just like the jack-booted thugs at the IRS.
QUESTION ----- could this be a breach of contract on Verizon's part? Thus should we not be allowed to close out our accounts without the expected $175 early termination charge?