I have never experience the problems with any other company that I have had with Verizon. Their customer service reps do not know what they are doing. Every time I talk to one I get a different answer. You can never get back to the same service rep so every time you call in you have to start over and explain your issues with the new one. They tell you all you have to do is e-mail me and I will return your call. I have yet have one call me back. Since I'm a business account I have an account rep that has made promises that have never been kept. Know she will not return my calls. I ask for a new rep which they assign me but when I called him he was about as rude as you could get and he told me in no certain terms that he was not my account rep and would not have anything to do with my account. He suggested I go back to my old account rep. Something needs to be done with this company to knock them off there high horse.