unusualVolume, I appreciate your feedback regarding wait times and customer service you encounter when contacting us. I have lifted your suggestion of having the ability to leave a message during high call volume times to our Leadership Team for consideration.

Please know we do our absolute best to resolve all of our customers' concerns in a timely and friendly manner, whether you reach us by phone, E-mail, forum or Twitter. We also have call centers in a number of states around the country and when you call, you will be directed to the next available representative regardless of their location in an effort to speak with you just as quickly as we can. 

Thanks again for your comments and suggestion.