And here I thought it was ONLY Alltellers jumping on board...Although I hate to hear about your problems in dealing with customer service, I am happy to see it isn't ONLY US!!!! Hope your issue gets resolved ASAP.....by the way MorganB seems to be on top of things when it comes to fixing issues with Verizon's bad business practices and customer service issues, maybe she would be able to assist you with yours?? Definitely keep up with your notes...... Your gonna need them!!!!