phony-smartphone wrote: I trusted that Verizon would fix any mistakes I might make.

In other words customers should expect Verizon to save them from themselves? How does Verizon even know you made a mistake until you tell them?

As far as getting customers off older plans. Guess what eventually yes everyone will have to be on Share Everything anyway. And sorry many of us are on old plans are have not been "tricked" by Verizon. And if Verizon wanted everyone off old plans they don't need to trick anyone, they can just make it policy.