dulciecat wrote: If I had filed an insurance claim you are right,  But I paid for the phone.  Not insurance.  Not Verizon.  They will now take the phone and resell it.  I paid the phone and paid for the insurance so if it got broke I could replace it.  Yes its less than retail but lets be fair.  I do not pay $300 a month for phone service plus insurance, data and all that jazz to be taken for a ride.  This basically shows that carrying insurance is useless sometimes.  Glad you have the money to waste on things like this.  I do not.  THerefore I ask for some understanding.  Sorry you don't

  Can you go back through what happened? The original phone, how did you get it? I take it that it had wifi problems? So you spoke with Verizon and they warrantied the phone, and they sent you a replacement? Now they are saying that the original problem does not qualify for a warranty replacement, so you can either send them back the replacement phone or pay them $300?

  If that is right, then if you were to send them back the replacement phone, they should send you back the original phone you sent in for the warranty claim, just as if nothing was ever done.

  If you send them the $300, then you should be able to keep the replacement phone.