That's exactly what I was doing. Get the usage files and start up Excel. Sort by phone number and then total the minutes for the numbers that seemed to have high usage and weren't Verizon numbers. Not too difficult. I have 4 numbers in my Family Plan so I had to do it for all 4 usage files. It took about 45 minutes every time.

The program works the same way. You have to log into MyVerizon and download your usage files. There's a video tutorial on the website (Friends and Family Helper).  With this program, the whole process takes about 2 minutes.

It's a good program and it's a time saver. It can help the folks that risk overage charges routinely. A good customer might be a Realtor who talks to someone A LOT for a couple months and then the deal closes and they're talking to someone else A LOT. This customer may not have Excel or know how to use it. They have to be technical enough to download the xls files. How do I reach them?

What's the Firefox addon?