Hello Peter,

Thank you for sharing your wireless concern. Not being able to make and receive calls is a huge inconvenience and can be super frustrating. This type of issue deserves our undivided attention. Rest assured that we are committed to getting this issue resolved once and for all. May I ask are you experiencing when you try to make a call? Also, is the issue only in your office building? To get a jump start on troubleshooting this issue, here's a link with some Apple approved steps to try on the device. Keep in mind that all may not work as you have a 4G iPhone. I would not suggest calling *228 on your device as it will not work. Once you have tried the steps in the link then please retest and keep us posted, just in case more assistance is needed.

http://bit.ly/Xm6dWH

Thank you...

ArnettH_VZW
VZWSupport
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