Hi Cakinde,

I like to offer a suggestion to try and help you get the ringtone on your device! Are you able to open up other text messages ok? Have you tried logging in online to manage your ringtone? Here's a link http://bit.ly/QEpQnX! Login to see if the ringtone you purchased is available for you to resend and reopen it. Let us know if you would like a different suggestion in case you're still not able to open the message! 

Thanks,
EdW_VZW
Follow us on Twitter @VZWSupport