Re: Rude Custumer Servive...
budone
Legend

Warranty Center? Wouldn't that be Asurian and not VZW?  Or was it tech support

The fact they asked you to do something you may have already done, does not make them rude.

My question, what is the issue with the device?  I ask because a true FULL factory reset requires set up of the device after it is done. (Phone is reset to how it was when you purchased it) If you did not have to have the phone reactivated and such afterwards, that is not a master reset. And a master reset will fix nearly any issue except abuse or water damage.

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