Re: Lost returned defective phone POOR CUSTOMER SERVICE
jondal
Contributor - Level 1

i understand bro here is what I would do

1.  if the phone was shipped to you via vzw and you used the return lable vzw does not really ship phones via usps try fedex or ups.

2 I would agree with you about the BBB complaint I Have filed 2 On vzw so far i have been with vzw since i was 18 and i do agree that vzw cust serive have went from great to worst

3 fight thw reconnect fee I WOULD NOT PAY IT

4. if you shipped the phone back via the return number vzw sent you they cant keep the tracking number from you

hope this helps if I can help any more reply back

NOTE I DO NOT WORK FOR VZW

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