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nmchileman wrote:
 

One thing you want to keep in mind is that the phone will not recognize nested folders. So you need to place all your .mp3 files directly into the my_music folder. So when you click open the my_music folder you should see a list of all your songs, you shouldn't see any album or artist folders. If you organize it by artist or album the phone won't see the .mp3 file.

So the file location of a song should be: D:\my_music\Song.mp3 (D: obviously being an example for the drive letter of your memory card). If you have D:\my_music\album\Song.mp3 then the phone won't see it.

 

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Wonder if we ought to sticky this - so many have issues and this sounds like it could be a common reason why.  Trying to be organized and efficient turns out to mess things up, you need to dump everything right into the folder without organizing it at all.

it may not solve all the issues, but it may help a lot of people!