It seems that they have an power outage at customer care.

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You are now chatting with 'Rose'

You: Do you know if the 18009220204 support number is down?

Rose: Hello. Thank you for visiting our chat service.  May I help you with your order today?

Rose: yes it is , I am sorry we have a power outage with customer care

You: ok, thank you Rose.. have a blessed day..

Rose: Is there something I can help you with ?

You: Well i just tried to activate a phone and i guess since power is out.. the *228 number isnt working ether.

You: So i guess i will have to wait...

Rose: it is making everything hard to do at this time . they are working on it and hopefully will be restored quickly .

You: ok.. thanks.. have a good day.