Here is my story as I have already posted it elsewhere on this board.   The customer service is very poor at best and while I have really only had two problems, they were both handled extremely poorly.  The bigger one concerns my "unlimited data package".  Yes I know they don't offer it anymore, but if you do have it, know that they will most likely take it away from you.  I travel for the Army a lot and while in GA I broke my phone.  I got a new one and Verizon switched my account from an Unlimited plan to a 2 gig plan after I was assure repeatedly that I would get to keep my Unlimited plan.  I did not have easy access to the internet to verify my account status, and why should I have to?  So when I got home and the bill was huge I checked and sure enough 2 gig.  So when I called to have them fix it I was told I would be contacted in 48 hours about my request.  That was in late January or early February.  I called them 5 more times before I finally had someone call me back to tell me I had waited too long to complain and that my request could not be granted.  Each time I called they told me 48 hours and the issue would be resolved and they would call and let me know.  I spoke with them today and was told, "Well it is in your contract that Verizon can change your plan at any time and without your consent."

To all those that have an unlimited plan grandfathered in;  Do NOT let them lie to you.  If your plan is changed for any reason you do NOT have 60 days to correct the issue like they will tell you.  You actually ONLY HAVE 14 days to find the problem and report it, otherwise it has to go to a review board for approval.  You will NOT be approved for reinstatement.  So I guess you are left with checking your account once a week to make sure it is order.  I wish I would have had that option while doing my part to serve.  But I guess I got what I deserved.