We should always be polite and professional to our valued customers Ibh1958! It sounds like your concerns have been reviewed. What were the results of the investigation with our warehouse? Was the same tracking number and box utilized for both devices? If we are unable to locate a specific handset using the tracking and serial number, I apologize our control is limited at that point.

Sincerely,

JonathanK_VZW
VZW Support
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