We are in the same situation. We shipped two phones and they told us that they received the first one not the second, so we checked on that phone. Then another agent tells us they received the 2nd not the first. Same story with the warehouse. We have been customers since 1996 never had an issue. We've been dealing with this issue since February 2013 and of course never get call backs we have to call & tell our story over & over. Some agents are polite some are not. It sucks that they've become so big that I think they don't really care about the little guy just the corporations.