Re: Please help, Verizon is charging me for a returned device that came up as an empty box
ArnettH_VZW
Verizon Employee

Hello Verbaltek,

     If it's one thing that gets an immediate reaction from our community members, it's an inaccurate bill. We want to make it SUPER easy to do business with us, which is why I am personally reaching out to you! Please accept my sincerest apology if this issue has caused any frustration for you! With your permission, I would like to look into this for you so we can customize a solution for you. Since I need some account sensitive information, may I request that you send me an e-mail with your full name, mobile number, contact number, and a summary of the issue. Also, please include the initials ^AH in the subject line next to your topic. This will ensure that your e-mail get forwarded to me as I want us to partner together on this issue. My e-mail address is vzwsupport@verizonwireless.com. I look forward to hearing from you my friend!

Thank you...

ArnettH_VZW

Follow us on Twitter @VZWSupport