Re: Rep told me I can't exchange a Droid RAZR for an iPhone?

Asistencia al cliente

Thank you all for taking the time to help out. I appreciate your help!

@Creegsly, don't worry because I'm here to clarify this for you! I apologize for any confusion or inconvenience caused by the information provided by the representative you spoke with.

As some of your fellow community members suggested you can exchange your Droid Razr for an iPhone as long as you're within the 14 day return period as long as it was purchase through a direct Verizon Wireless channel. Keep in mind a $35.00 restocking fee will apply for the exchange or return of your device. If it was purchased at an indirect store you would need to go by their return policy.

I suggest going to the store where you purchased the device as soon as possible to get clarification. Please post back if you need further assistance after visiting the store. I'll be more than happy to help.

John B

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