Customer1 wrote: Obviously I did not see that in the description or I would not have done it. I suspect I am not alone, and I feel that Verizon's "tough luck" policy is not a good long-term business plan.

It's pretty obvious you need the 1400 minutes to get friends and family. I'm sure you're not alone in not doing your homework before making changes to your plan. That's on YOU not Verizon.