Hello, I've searched for similar problems with no luck. I've installed backup assistant in my old LG VX8575 to get the contacts off so I can download them to my new phone. Backup Assistant on the phone says it's backed up 292 contacts and that I can see and edit them online. But online when I access my account at verizonwireless.com/backupassistant, which becomes wbillpay.verizonwireless.com/vzw/nos/ba_nab/overview_def.jsp, the apparently new portal for backup assistant plus, my contacts list is empty. The phone numbers are identical. What can I do now to get the contacts to show up online so I can activate my new phone and download them? Thanks!