Lucyinthefknsky,

We strive to provide the most seamless experience possible, and I am very sorry that yours went this route. Your feedback is definitely appreciated and we will make sure to apply it as we move forward with other customers.

That said, I am very glad to hear your exchange was resolved, and I hope that your experience with the new device has been pleasant.

Can we address additional concerns for you?

ColinH_VZW