Re: DOA IPHONE 12 RUN AROUND
vzw_customer_support
Customer Service Rep

We would never charge you taxes twice for a device, but given that tax charges are a legal requirement based on state laws we are also unable to remove them. This is an inconvenience I know, but this means if you complete a new order and return a previous order, the previous order will need to be fully cancelled out before the refund will appear, while the new order will still have taxes on it. This is because the order is a new order and the taxes are still required.

It sounds like there is still an issue regarding your order, remember we have agents standing by for assistance if you ever need us. - NicholasS_VZW

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