I called today and the worthless young kid on the phone acknowledged it wasn't a device issue, however told me to go to local store a just get a free phone. I had to explain to him, a new phone is useless to me if I can't use it. I was becoming frustrated so he just transferred me to the call where it issues you a text link for the asurion tech coach. I called 4 more times after that and spoke to a manager and I got to tier 2 Verizon network support and they created me both a NBR and TR ticket and assured me they would resolve.
Between all our verizon accounts we spend an upward of $8,000 a year, so this subpar service unacceptable.