Re: unsound business practices with upgrade promo
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What did you want them to respond with? You're not the only person in that queue. Your anger should be directed at Verizon directly for not letting CS push a button to cancel an order. They force them to go through a supervisor for that privilege and work at home delays that even more.
I wish I was making that last bit up, but yes it's literally a button press and the geniuses at corporate won't let CS have access to basic tools.