@Mikcl1, You would be deeply missed as a valued member of the Verizon family. I am constantly reliant on my phone, so I understand your need for a stable connection. I'm disappointed to hear about your recent interaction with our support team. Let's make sure we can turn things around for you. Can you tell me what service (call/text/data) is being impacted? What is the zip code of the problem area? How are others on the account or other Verizon users in your area being impacted?