kjk177, you have our deepest and sincerest apologies for any miscommunications. I truly regret to hear that you're unhappy with our service. Anytime one of our customers feels this way, we take it personally and to come to a resolution and keep our relationship going for years to come. We value your business and loyalty to us along with it not being our intention to leave you with an unpleasant experience.

Please be on the lookout for a Private Message from us. 

-TakendraW_VZW

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